"Not a salesperson"...That is if your definition of a salesperson includes talking you into something you don't want to do or is not the best option for you. Integrity is the most important aspect of his service.
As an Air Force retiree, Bob’s many moves throughout his career provide valuable insight that helps him better serve you. He continues to work by the Air Force's core values of integrity, service, and excellence and regards your trust as a privilege. He has experience assisting his clients with the challenges they face in all aspects of the real estate transaction – whether buying, selling, or renting a home, both personally and professionally.
How is Bob’s assistance different than many agents?
Level of effort. He demonstrates a high level of professionalism and thoroughness to ensure his clients receive top-notch customer service. With an array of recommended vendors, mortgage consultants, and attorneys, Bob is a valuable resource for his clients. If you are buying in an association with homeowners documents (bylaws, financials, reserve studies, board meeting minutes, etc.), Bob reads all the documents (often 400+ pages) as a second set of eyes to help you determine anything that requires further investigation. Bob also "walks the neighborhood," asking neighbors about their experience in the neighborhood. These are just a few of his practices that deliver excellent service to his clients.
Point of View. He will tell you what you need to hear, not necessarily what you want to hear. For example: did you fall in love with a home when you first saw it and want to immediately write an offer? Bob recommends looking at the home in more detail, sleeping on it, and seeing it a second time. Perceptions often change at second showings. Bob will also help you examine the home with a critical eye to find possible flaws.
Vendor recommendations. If he is recommending a lender, plumber, roofer, etc., to his clients, he has no financial interest in that entity, nor does he get any financial “kickbacks” from referring them. The only objective is the best service and price for his clients.
What is his measure of success?
Client satisfaction is not measured by the amount of ratified contracts or the number of sales. It is based solely on Bob’s ability to put the needs of his clients first and the fiduciary responsibility he values for each client. Are you pleased with his work a year after the transaction? Would you recommend him to friends and family? If those answers are yes, that reflects "success."
What are his results?
Repeat clients and referrals. Client satisfaction is his priority. His repeat clients and referrals demonstrate just that. Please review testimonials on this site. Excerpts: “…wish I could take him across state lines to help me with my new house purchase…great guy…don’t get his level of involvement from just any realtor…exceeded my expectations in every way...had our complete trust and we couldn't be more pleased with his assistance.”
Why did he get into this business?
Bob enjoys helping people, from first-time buyers to experienced sellers, with the largest financial transactions many will ever make. Real estate also runs in the family! His mother started a small brokerage in the 1970s which his sister currently manages. This has given Bob a wealth of experience in the real estate industry. He has seen it all – the good and the bad!
